![clip, transcription below|video](wendel-build-a-better-idiot.mp4)

Source: https://www.youtube.com/watch?v=JIS8VyUHkwA&t=120

**Wendel**: You know, as an administrator, or the lead IT or lead IT person, you're making those decisions, and locking the machine down as much as possible, thinking to yourself "Man, even a complete idiot would be able to use this machine." And then they go build a better idiot.  
Somebody does something to the machine; the calls, that your help desk gets is like "All right, what did these users do?" "Oh they threw it down a flight of stairs, oh that's why it's acting weird."  
You work in IT so you know exactly what I'm talking about. Have you tried turning it off and on again?